Can products be picked up at your warehouses?
Yes, they can. Our products are stored in different warehouses. If you wish to pick up products yourself or have a third part pick them up for you, please inform our Customer Service department 48-hours before pickup: +31 (0) 24 3442360. They can tell you which store stocks your products. These are the addresses and opening hours of our warehouses:
Novio Packaging BV
6604 LK Wijchen
Opening hours: 08:30 – 12:30 and from 13:00 – 17:00 (CET)
Rijnart International Transport
4706 PL Roosendaal
Opening hours: 09:00 – 17:00 (CET)
Where do I find logistic information such as pallet size and weight?
You can find all relevant information, for each product, in our online database. This includes information about pallet numbers, size and weight. You can use the Product Search function to directly search the database for your product. On the specific product page, you find the logistic information. Click here to search directly.
Is your product not in our database, is information missing, or do you have any other questions, then please contact our Customer Service team. Send an e-mail to firstname.lastname@example.org or call +31 (0) 24 3442360. They are happy to help.